Paratus Secures UAE Financial Institution from Insider Threats
Large Financial Institution - UAE
01/ Case Study Details
Background
A major telecommunications company faced frequent social engineering attacks targeting their customer support center. These attacks were designed to manipulate employees into revealing confidential information or performing unauthorized actions. The company engaged Paratus Cybersecurity to identify vulnerabilities and enhance their defenses against such tactics.
Engagement Approach
Our Red Team conducted a series of social engineering tests to assess the susceptibility of customer support staff to manipulation and to evaluate the effectiveness of the company’s existing security awareness programs.
Findings
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High Phishing Susceptibility: A significant number of customer support representatives fell victim to the phishing campaign, revealing a need for better email security and training.
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Vulnerabilities to Pretexting: Employees were often too trusting of individuals claiming to be from within the organization, resulting in the unauthorized disclosure of sensitive information.
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Inadequate Physical Security Awareness: Staff were not adequately trained to verify the identities of on-site personnel, leading to potential unauthorized access.
Recommendations
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Comprehensive Security Awareness Training: Implement regular training sessions focused on recognizing and responding to social engineering attacks, including phishing, pretexting, and vishing.
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Enhanced Email Security Solutions: Deploy advanced email filtering and threat detection systems to reduce the risk of phishing attacks reaching employees.
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Strict Verification Protocol: Establish and enforce strict verification protocols for on-site personnel and internal communications to prevent unauthorized access and data breaches.
Results
Following the implementation of our recommendations, the telecommunications company reported a significant reduction in successful social engineering attacks. Employee awareness and vigilance improved, leading to better detection and reporting of suspicious activities. The company’s overall security posture was strengthened, protecting both their sensitive information and their customer data.
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